The absence of upload speeds from Comcast's website is so thorough that it is clearly a deliberate attempt to keep customers in the dark. Even the comparison tool that lets you compare details of different plans doesn't reveal their upload speeds. The answer was that existing customers can find upload speeds for their own plan in their account settings after logging in and navigating to the correct section.īut that does not help people who are signing up for service and want to find out what upload speeds they'll get or compare upload speeds of different plans. "What is my upload speed now? No where in the world can I find documentation," one customer asked. There were complaints about this very problem on Comcast's customer support forums in 2020 and in 2019, though. I've long known that it's difficult to find upload speeds on Comcast's website, but I'm not sure exactly when it became virtually impossible. Deliberately keeping customers in the dark
I later confirmed that Comcast's ordering system will show upload speeds after it checks whether your credit card is valid, in the final page where you submit an order. I got to the point where you have to enter credit card information to continue, so I initially stopped there. Even clicking "pricing & other info" and "view plan details" links to read the fine print on various Internet plans didn't reveal upload speeds.Įven after adding a plan to the cart and going through most of the checkout process, I could not find any mention of upload speeds. I went through Comcast's online ordering system today and found no mention of upload speeds anywhere. The Xfinity website advertises cable-Internet plans with download speeds starting at 25Mbps without mentioning that upstream speeds are just a fraction of the downstream ones. Getting that information was even more difficult than I expected. Comcast's 56 percent increase in upstream traffic made me wonder if the company will increase upload speeds any time soon, so I checked out Comcast's site today to see the current upload speeds. "Peak downstream traffic in 2020 increased approximately 38 percent over 2019 levels and peak upstream traffic increased approximately 56 percent over 2019 levels," Comcast said.īut while upload use on Comcast's network quickly grows-driven largely by videoconferencing among people working and learning at home-the nation's largest home-Internet provider with over 30 million customers advertises its speed tiers as if uploading doesn't exist.
Comcast just released a 2020 Network Performance Data report with stats on how much Internet usage rose during the pandemic, and it said that upload use is growing faster than download use.
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